Customer Training ROI Calculator

Understand what inefficient customer training is costing you — and what a search-first LMS saves.

200
505,000
$
Enter 0 if you have no LMS
Benchmarks applied
Tickets/mo~300
Per ticket cost$50
How-to-tickets35%
Onboarding time45 days
Growth — $1,299/mo
$28,037
Net Annual Savings
tickets + onboarding + LMS
1.8×
ROI Multiple i
value ÷ Beetsol cost
Day 1
Payback Period i
time to recover cost
Cost Breakdown
What You Currently Spend
Support tickets / month 300
How-to-tickets (35%) 105/mo
Cost per ticket $50
Annual how-to ticket waste $63,000
Current LMS cost $20,000
Total annual cost $83,000
With Beetsol — Year 1
Beetsol annual cost i $15,588
Tickets deflected / month i 26/mo
Annual ticket savings i $15,600
LMS cost delta i $4,412
Direct operational savings $20,012
Onboarding acceleration i $8,100
Net annual savings $28,112
Annual Cost: Current vs Beetsol
Current Cost
Ticket Waste
Current LMS
$83,000
With Beetsol
Rem. Tickets i
Beetsol
$62,988
Savings Confidence Range
Adjusted for ticket deflection and onboarding improvements
Conservative i
$20,012
Base Case i
$28,112
Optimistic i
$37,100
Start Free Trial
Research Sources & Methodology
Support Ticket Costs
MetricNet 2024 benchmarking shows Tier 1 resolutions cost ~$22/ticket; Tier 3 escalations cost $104+. We apply $50 as a conservative B2B SaaS average across ticket complexity.
Source: MetricNet Performance Benchmarking (2024)
Self-Service Deflection Rates
Industry research shows self-service knowledge bases deflect 20–30% of support tickets. Companies using AI-powered tools report deflection increasing from 30% to 39%. We use 25% as our base estimate.
Sources: Zendesk (2024), Forethought AI (2024)
Microlearning vs Traditional LMS
Microlearning achieves an average 80% completion rate vs ~20% for traditional course-based LMS — a 4× improvement. Beetsol's atomic, modular content is built on microlearning principles.
Sources: eLearning Industry (2025), Vouch (2025), Atrixware LMS Statistics (2025)
Customer Demand for Self-Service
92% of consumers would use an online knowledge base for self-support if available. 61% prefer self-service for simple issues over contacting a live agent.
Sources: Pylon (2025), Freshdesk (2024), Salesforce (2025)
Disclaimer: ROI projections based on industry benchmarks and conservative interpretations of third-party research. Actual results depend on content quality, user adoption, and implementation.
See what customers search for but can't find.

Built for B2B SaaS teams who make every customer self-sufficient.

Start Free Trial