Docebo is one of the most feature-rich learning management systems available, serving major enterprises across industries. But feature richness comes with complexity — and complexity comes with costs that extend far beyond the subscription price. If you’re a mid-market B2B… Read More »Docebo Alternative: Search-First Customer Training LMS
Thought Industries and Beetsol both position themselves as customer training platforms for B2B SaaS companies. But they take fundamentally different approaches to solving the same dual-threat problem: How do you accelerate deep product adoption while simultaneously deflecting the support tickets… Read More »Thought Industries vs Beetsol: Which Customer Training Platform is Right for Your B2B SaaS?
Skilljar dominates the customer training LMS market for enterprise SaaS companies. But dominance doesn’t mean it’s the right fit for every business. If you’re a mid-market SaaS company (50-500 customers) evaluating Skilljar and feeling uncertain about the complexity, implementation timeline,… Read More »Skilljar Alternative for B2B SaaS Customer Training
Support teams weren’t designed to be training delivery systems. Yet that’s exactly what they’ve become. When customers can’t find answers in training content, they open tickets. When training exists but isn’t discoverable, they message support. When help resources are buried… Read More »Self-Service Customer Training That Reduces Support Load
Customer onboarding doesn’t end when the welcome email sends. It ends when customers reach their first moment of undeniable value—when they complete a task, solve a problem, or achieve an outcome they couldn’t accomplish before. For most products, that moment… Read More »Customer Onboarding Training: From Signup to First Value (90-Day Blueprint)
Customer training ROI isn’t measured by what gets completed. It’s measured by what stops happening. Support tickets that don’t get filed. Features that get adopted instead of ignored. Customers who don’t churn because they finally understood how to succeed. Most… Read More »Customer Training ROI: The Metrics That Actually Reduce Churn
Customer training doesn’t fail because teams don’t care. It fails because it’s built on assumptions that don’t match how customers actually behave. Most SaaS and product companies invest heavily in customer education. They create onboarding decks, record walkthrough videos, publish… Read More »Why Customer Training Fails (And How Modern Platforms Fix It)
Customer success today hinges on how quickly and effectively customers can learn, adopt, and extract value from a product. As software becomes more complex, customers no longer tolerate trial-and-error learning. They expect instant answers, contextual guidance, and self-service options that… Read More »Customer Training LMS: Strategy, ROI & Implementation Guide
Every Monday, L&D teams open their LMS dashboard hoping for clarity. Instead, they find charts. Completion percentages. Login counts. Heatmaps showing activity across departments. All data. No answers. The questions remain the same: What should we fix first? Why is… Read More »From Dashboards to Decisions: How an AI-Native LMS Turns Learning Data into Real Insights
If you look closely at the metrics most LMSs provide, they are primarily designed to track administration, not impact. Logins show system access but not value. Time spent shows duration but not comprehension. Completions show activity but not application. Organisations… Read More »Why Traditional LMS Metrics Don’t Help You Measure ROI
Built for B2B SaaS teams who make every customer self-sufficient.
